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Welcome to our Help & Support Center! We have posted information to assist in answering any general questions that you may have. We are always available, so please feel free to contact us if you have any other questions or comments. Thank you!

Contact Us

We have done our best to make this site user friendly with our Western Medicine Search, Chinese Medicine Search, the Chinese Medicine Patterns Body Guide, our various product categories and our powerful site-wide search engine (above the top navigation). It is our sincerest desire that you may have all the necessary resources available to make a proper purchasing decision. Yet, we also understand that Traditional Chinese Medicine may not be an easy subject to comprehend so please feel free to contact us with any questions regarding the specific products we sell.

Our phone numbers are:

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
When will my Back Order product arrive?
Frequently Asked Questions
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I received the wrong product.
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Getting Started with Chinese Herbal Health & Healing

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Getting Started with Chinese Medicine
Order Custom Formula Refills
Cooking Directions
Doggy De-Worming Cooking Directions
H&E Cooking Instructions For Life Long Tea
Heaven & Earth Chinese Herbal Cooking Directions
Herbal Health Package General Instructions
Immune Booster 7 Cooking Directions
Skin Cleanse Package Cooking Directions