Returns, Refunds and Exchanges

How To Return An Item

Returns and refunds are approved on a case by case basis. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

    1. Please email, including your order number and phone number, to to request a refund and we will contact you.

Return Exceptions

Items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Heaven and Earth Chinese Medicine Healing Center exist to help assist you, the client, in balancing your body and mind, resulting in a healthier and harmonious daily existence. You take these formulas at your own risk, and assume full responsibility when doing so.

Using strictly and only Traditional Chinese Medicine Terminology, diagnostic methods and techniques to suggest herbal formulas and single herbs, we do not claim to cure or treat any type of bio-medical condition, whatsoever.  We do not claim to cure or treat any type of bio- medical condition(s), whatsoever.

Chinese Herbal Formulas should not to be taken during pregnancy, during a menstrual cycle or with acute illnesses unless directed by the information with the formula, website or an authorized herbalist.

It is always advisable to seek the help, advice and knowledge of a physician or medical healthcare professional when seeking medical direction and taking any type of vitamin supplement, starting a physical training regimen or ingesting a food/herbal supplement.

Any emergency type situation requires immediate physician or medical healthcare professional intervention and should not be treated by any products sold on this site. Failure to do so is done at the client’s own risk with absolutely no liability to Heaven and Earth Chinese Medicine Healing Center.

In no event shall Heaven and Earth Chinese Medicine Healing Center be liable for indirect, direct, incidental, punitive, coincidental, consequential pain or damages, personal injury, death, disease, loss of limb or mental reasoning. Some of these formulas may contain a small amount of sulfur.

All products and statements are not intended to diagnose, treat or cure diseases and have not been evaluated by the Food and Drug Administration.