Welcome to our Help & Support Center! We have posted information to assist in answering any general questions that you may have. We are always available, so please feel free to contact us if you have any other questions or comments. Thank you!

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We have done our best to make this site user friendly with our Chinese Ailment Search, the Chinese Medicine Patterns Body Guide, our various product categories and our powerful site-wide search engine (above the top navigation). It is our sincerest desire that you may have all the necessary resources available to make a proper purchasing decision. Yet, we also understand that Traditional Chinese Medicine may not be an easy subject to comprehend so please feel free to contact us with any questions regarding the specific products we sell.

Our phone numbers are:

Order Status

• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• When will my Back Order product arrive?

FAQ

• Frequently Asked Questions

My Account

• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
• When will my order ship?

International Shipping

• Do you ship to my country?
• What are my payment choices?

Pricing and Billing

• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer’s Guide

• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

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Receiving Our Educational Emails, Guides & More

• Getting Started with Chinese Medicine 
• Order Custom Formula Refills

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8 thoughts on “Help & Support

  1. Elisha Rivard says:

    Hello Teah and David. I finally received my package (135.00) worth of Free and Easy Wonderer Plus, and there were no bottles in the package. I have the receipt but no bottles of products. It took a month to get here and there was nothing in the package. I tried calling you but both numbers aren’t in service or are not working. I also emailed you as well. I was hoping to see if you could resend the three bottles but through shipping that I can sign for. In the hopes that this doesn’t happen again.

    ELisha

  2. rwhall55 says:

    Hello Teah and David,
    I am new to taking herbal medicine. I have issues with no libido, no ejaculated, frequent night time urination, enlarge prostate, depression and anxiety. I have ordered Fire of life kidney Yang and Prostate health support formula. Do you think that I should also get Free Easy and Relaxing Harmonize Liver and Spleen Formula? I do have depression and clinch my teeth alot. I know all the formula help with many issues. Your EXPERTISE will be greatly appreciated.
    Thanks. Bob

    1. rwhall55 says:

      I guess you don’t answer any of these questions. I should have known. I just hope that the formulas that I ordered do something. Thanks for not responding.

      1. Hi Rwhall55,

        Please allow us a few days to respond to comments on the website. If you would like a more immediate answer, you may always call us at our toll-free number which is 1-888-649-2182.

        With your description of your problems, it certainly seems to me like you are on the right track and have made excellent suggestions. Free, Easy & Relaxing Formula can help with depression and teeth clenching, especially as it pertains to Liver Chi Congestion. You can always start with the capsule trial and just give it a try to see how you do. This is an easy way to get started and discover if something can be of benefit to you.

        Thank you,
        Teah

        1. Elisha Rivard says:

          The toll free number doesn’t work!

  3. acommonthread says:

    Question: Can I take Magnolia Flowers and Linking Decoction together? I have post nasal drip and acid reflux? Thanks and Happy New Year, Christine

    1. Hi Christine,

      Yes, you certainly can take multiple formulas at the same time.

      Thank you!

  4. pauline.lowenborg says:

    Can you please delete the account for pauline.lowenborg?
    Pauline passed away earlier this month.

    /Anders Lowenborg

    (anders.lowenborg@gmail.com)

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