Welcome to our Help & Support Center! We have posted information to assist in answering any general questions that you may have. We are always available, so please feel free to contact us if you have any other questions or comments. Thank you!

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We have done our best to make this site user friendly with our Chinese Ailment Search, the Chinese Medicine Patterns Body Guide, our various product categories and our powerful site-wide search engine (above the top navigation). It is our sincerest desire that you may have all the necessary resources available to make a proper purchasing decision. Yet, we also understand that Traditional Chinese Medicine may not be an easy subject to comprehend so please feel free to contact us with any questions regarding the specific products we sell.

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• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• When will my Back Order product arrive?


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• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
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• Do you ship to my country?
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• I have a question on my charges.
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5 thoughts on “Help & Support

  1. rwhall55 says:

    Hello Teah and David,
    I am new to taking herbal medicine. I have issues with no libido, no ejaculated, frequent night time urination, enlarge prostate, depression and anxiety. I have ordered Fire of life kidney Yang and Prostate health support formula. Do you think that I should also get Free Easy and Relaxing Harmonize Liver and Spleen Formula? I do have depression and clinch my teeth alot. I know all the formula help with many issues. Your EXPERTISE will be greatly appreciated.
    Thanks. Bob

    1. rwhall55 says:

      I guess you don’t answer any of these questions. I should have known. I just hope that the formulas that I ordered do something. Thanks for not responding.

      1. Hi Rwhall55,

        Please allow us a few days to respond to comments on the website. If you would like a more immediate answer, you may always call us at our toll-free number which is 1-888-649-2182.

        With your description of your problems, it certainly seems to me like you are on the right track and have made excellent suggestions. Free, Easy & Relaxing Formula can help with depression and teeth clenching, especially as it pertains to Liver Chi Congestion. You can always start with the capsule trial and just give it a try to see how you do. This is an easy way to get started and discover if something can be of benefit to you.

        Thank you,

  2. acommonthread says:

    Question: Can I take Magnolia Flowers and Linking Decoction together? I have post nasal drip and acid reflux? Thanks and Happy New Year, Christine

    1. Hi Christine,

      Yes, you certainly can take multiple formulas at the same time.

      Thank you!

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