Help & Support

Welcome to our Help & Support Center! We have posted information to assist in answering any general questions that you may have. We are always available, so please feel free to contact us if you have any other questions or comments. Thank you!

Contact Us

We have done our best to make this site user friendly with our Chinese Ailment Search, the Chinese Medicine Patterns Body Guide, our various product categories and our powerful site-wide search engine (above the top navigation). It is our sincerest desire that you may have all the necessary resources available to make a proper purchasing decision. Yet, we also understand that Traditional Chinese Medicine may not be an easy subject to comprehend so please feel free to contact us with any questions regarding the specific products we sell.

Our phone numbers are:

Order Status

• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• When will my Back Order product arrive?

FAQ

• Frequently Asked Questions

My Account

• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
• When will my order ship?

International Shipping

• Do you ship to my country?
• What are my payment choices?

Pricing and Billing

• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer’s Guide

• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Getting Started with Chinese Herbal Health & Healing

Receiving Our Educational Emails, Guides & More

• Getting Started with Chinese Medicine 
• Order Custom Formula Refills

Cooking Directions
H&E CMHC Powder Cooking Directions